Man, it's hard to believe that it's been almost a month since I've written anything here; it's equally as hard to believe that August is half over, and that Cycle Oregon is less than a month away. Incredible. In the interest of not putting anybody to sleep, I'll probably do my catching up in installments. So, what's been happening...
Oh yeah, I got a new bike. For free, as amazing as that may seem. Shortly after the book signing, I called Kim and Janey to see if they wanted to do a bike ride. We set a date and time, and the night before I decided it might be a good thing to get my Roubaix off of the trainer and give it a bath. In the process of bathing it, I found a tiny little hairline crack down near the bottom bracket shell. I couldn't decide whether it was in the paint or the tubing, so the next day when I got to Baker I took it to the local bike shop where I bought it to see if Mark the Bike Shop Guy could tell any more about it than I could. Nope...
Specialized guarantees their frames for life. Whose life I'm not sure, but for life nonetheless. Mark called Specialized while I was there, but ended up on hold for a long time, and finally told me he'd call them the next day and let me know what he found out. He found out that they were going to replace my frame. Way cool. Now, instead of the price of a new bike, I'd only be out the price of the labor to swap all of my components onto the new frame...
The following Tuesday I called the bike shop. The conversation went something like this:
Me: "So have we heard anything from Specialized about my frame?"
Mark: "There's a box here with your name on it, but I've been so swamped I haven't had time to open it." Sounds of box being ripped open. "They didn't send you a new frame. They sent a whole new bike. It's a 2010 Roubaix triple!"
Me: "Cool! When can I pick it up?" Because my bike had a combination and aluminum frame, and the new Roubaix's don't have aluminum in the frame at all, only carbon, apparently they decided to just do away with the old, and in with the new. Sounds like pretty darn good customer service to me! Last Tuesday I rode it into town, managing to cut three minutes off of my all time best time riding from here to Baker. That is a sweet bike!
Oh yeah, I got a new bike. For free, as amazing as that may seem. Shortly after the book signing, I called Kim and Janey to see if they wanted to do a bike ride. We set a date and time, and the night before I decided it might be a good thing to get my Roubaix off of the trainer and give it a bath. In the process of bathing it, I found a tiny little hairline crack down near the bottom bracket shell. I couldn't decide whether it was in the paint or the tubing, so the next day when I got to Baker I took it to the local bike shop where I bought it to see if Mark the Bike Shop Guy could tell any more about it than I could. Nope...
Specialized guarantees their frames for life. Whose life I'm not sure, but for life nonetheless. Mark called Specialized while I was there, but ended up on hold for a long time, and finally told me he'd call them the next day and let me know what he found out. He found out that they were going to replace my frame. Way cool. Now, instead of the price of a new bike, I'd only be out the price of the labor to swap all of my components onto the new frame...
The following Tuesday I called the bike shop. The conversation went something like this:
Me: "So have we heard anything from Specialized about my frame?"
Mark: "There's a box here with your name on it, but I've been so swamped I haven't had time to open it." Sounds of box being ripped open. "They didn't send you a new frame. They sent a whole new bike. It's a 2010 Roubaix triple!"
Me: "Cool! When can I pick it up?" Because my bike had a combination and aluminum frame, and the new Roubaix's don't have aluminum in the frame at all, only carbon, apparently they decided to just do away with the old, and in with the new. Sounds like pretty darn good customer service to me! Last Tuesday I rode it into town, managing to cut three minutes off of my all time best time riding from here to Baker. That is a sweet bike!
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